Delivery Policies:
- United States, Canada, Mexico and Australia: 9 to 12 business days
- Europe: 10 to 13 business days
- Rest of the world: 12 to 15 business days
Shipping Costs:
Shipping costs are included in the product price for all orders within the United States, Canada, and Australia. Additional charges may apply for international orders, and customers will be informed of these costs during the checkout process.
Tracking Information:
For added convenience, tracking information will be provided for all orders. Customers can monitor the progress of their shipment in real-time.
Payment Policies:
All transactions are secure. We prioritize your security and transparency by using the trusted payment gateways, Stripe and PayPal. We accept a wide range of cards, including VISA, MasterCard, American Express, and Discover.
Returns:
For return inquiries, please contact our customer service at contact@toolzone.tech or complete the form in the 'Contact' section on our website.
Cancellation Policy:
Customers can cancel their order within 24 hours of purchase. Cancellation requests beyond this timeframe may be subject to additional conditions.
Promotional Products:
Promotional items are generally non-refundable unless they arrive damaged or are not functioning.
Customer Service Contact:
Feel free to contact our customer service team at contact@toolzone.tech for any questions or concerns related to returns, order cancellations, or product issues.
Defective Products:
If you receive defective products, kindly provide photos of the damaged items and complete the contact form on our website. Clearly specify if you are seeking an exchange or a refund. Our team will expedite the processing of your request.
Custom Orders and Bulk Orders:
For personalized and bulk orders, please reach out to our customer service team first. We'll provide you with the necessary information and guide you through the appropriate steps. It's advisable to contact us before placing such orders to ensure an optimal customer experience.
International Customs and Duties:
International customers should be aware that customs fees or import duties may apply to their orders. These charges are the responsibility of the customer and will be communicated during the checkout process.
Privacy and Security:
Rest assured that your personal and payment information is handled with the utmost privacy and security. Our robust measures ensure a safe and secure online shopping experience.
Contact via WhatsApp:
We're also available on WhatsApp for your convenience.